Frequently Asked Questions

Where do you ship?

We currently ship Canada-wide

How long does shipping take?

All order are processed within 1-2 business days. Once shipped, delivery typically takes 2-7 business days within Canada.

Do you offer free shipping?

Yes! we offer complimentary shipping on all Canadian orders over $100.

Will I receive tracking information?

Yes, once your orders ships, a tracking number will be emailed to you

What if my package is damaged or missing?

If you order arrives damaged or is missing, please contact us within 48hours of delivery so we can assist you.

Can I return or exchange products?

Due to the nature of professional beauty products, all sales are final.

If there is an issue with your order, please contact us and we’ll do our best to help

Are your products professional use only?

Yes, our products are intended for certified lash and beauty professionals. Proper training and technique are required for safe use.

Are your products made in Korea? 

Yes, we carefully curate high-quality, professional Korean lash lift products trusted by artists.